Olorunyomi Taiwo Bamidele

Managed comprehensive facilities operations, including maintenance scheduling, compliance adherence, and administrative support, to ensure optimal workplace efficiency and safety.

• Developed and maintained structured Planned Preventative Maintenance (PPM) schedules, ensuring timely execution of all maintenance tasks in line with manufacturer recommendations and industry best practices.
• Coordinated and scheduled statutory inspections, audits, and servicing with internal teams and external contractors, ensuring 100% timely completion and regulatory compliance.
• Optimized resource utilization by reallocating PPM tasks and managing end-to-end work order processes, from creation and scheduling to issue resolution, ensuring operational continuity.
• Maintained meticulous records of compliance-related documents, including certifications, inspections, and permits, ensuring audit readiness and adherence to industry standards.
• Provided critical administrative and financial support by raising invoices, purchase orders, and managing sub-contractor renewals, ensuring seamless operational workflows.

Managed operational support, vendor negotiations, and contract lifecycle for multiple facilities, enhancing efficiency and compliance.

• Developed and implemented a new contract database, overseeing the complete lifecycle of multiple contracts to ensure full compliance with agreed terms.
• Negotiated contracts with vendors and managed deliveries, contributing to streamlined operations and effective supply chain management.
• Streamlined operations by maintaining adequate supplies and ensuring timely updates of all hard-copy and electronic documents, improving data accessibility and risk management.
• Provided essential helpdesk support, managing inquiries via email and telephone to ensure prompt resolution and high client satisfaction.

Served as the primary contact for customers, ensuring high service standards, managing administrative tasks, and monitoring resident progress.

• Provided exceptional front-line customer service, serving as the first point of contact and upholding high service standards to enhance company reputation and client feedback.
• Managed all telephone inquiries professionally and promptly, resolving issues efficiently while maintaining accurate, detailed case records and data entry.
• Utilized computer technology, including MS Office Suite, to maintain comprehensive records and document precise notes for all research conducted, ensuring data integrity.
• Monitored and reported on residents' daily progress, meticulously recording all observations and interventions to support their well-being and care plans.

Managed client communications, generated leads, and resolved complex tenancy issues while ensuring data accuracy.

• Achieved key targets by promptly answering all calls and resolving queries, requests, and complaints efficiently, enhancing client satisfaction.
• Generated commercial and residential client leads for property transactions, directly contributing to business development efforts.
• Managed and resolved complex issues including anti-social behavior, immigration, and broken tenancy agreements, utilizing court channels when necessary.
• Ensured 100% data accuracy and efficiency in performing data entry tasks and utilizing call logging software to maintain up-to-date records.

Coordinated comprehensive housing and tenancy management services, ensuring resident welfare, property maintenance, and contractual compliance.

• Coordinated comprehensive housing and tenancy management services, advising residents on tenancy matters, lettings processes, welfare benefits, and re-housing requests.
• Ensured the safeguarding and welfare of all residents by upholding processes and maintaining property conditions in line with established standards.
• Conducted regular inspections to ensure full contractual compliance and consistently achieved Key Performance Indicators (KPIs), internal targets, and commercial objectives.
• Executed inspections and monitored cleaning activities to drive improvements and achieve void turnaround targets for construction and repair activities.
• Finalized all end-of-tenancy and new letting processes, including administrative and legal requirements, ensuring seamless transitions and compliance.

Provided critical support for corporate travel arrangements, managing client relationships and vendor communications to enhance service delivery.

• Boosted customer retention rates by 20% by promptly and professionally resolving client issues and complaints.
• Developed collaborative professional relationships with vendors, ensuring effective communication and streamlined service delivery for complex international travel arrangements.
• Tailored itineraries to meet specific customer needs and budgets, significantly improving customer experience and strengthening client relationships.
• Exceeded monthly Key Performance Indicator (KPI) goals by consistently providing excellent customer service and consolidating brand loyalty.